IMPORTANT NOTICE TO UBIK CUSTOMERS: Version française

Up until recently, we have been sending text messages with respect to activity on your security alarm system from Merlin. We trust you have found this notification service of value to help you maintain control of your security requirements in either your home or your business. Merlin was re-named as UBIK to more accurately portray the services offered and as such we have updated the sender name from “Merlin” to “UBIK” (with text messaging to come from “ubik-info.com”). In order to continue to receive text messages as you have in the past, we ask that you add UBIK’s service address to your address book.

Adding UBIK Service Address Book

In order to combat junk mail, many suppliers of Internet services have set up several filtering tools for e-mails. Sometimes, these filtering systems can prevent you from receiving e-mails which should have been forwarded to you.

So that you can continue to receive your UBIK messages, please add the followong address to your address book or to your security list: message@ubik-info.com.

Refer to your Internet Service Provider instructions by clicking on the appropriate link below:

If you receive your e-mails from your business server, please advise your IT systems manager so that he may add the following address, message@ubik-info.com, to the valid addresses list.


- AOL
- BELL SYMPATICO
- ENTOURAGE
- EARTHLINK
- GMAIL
- HOTMAIL/MSN
- MACMAIL
- OUTLOOK
- YAHOO!
- OTHER PROVIDERS


AOL (VERSION 9.0 OR HIGHER) Back to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Click the “Add Address” icon on the right side of the window.
  • Click the “OK” button.

AOL (VERSION 8.0)Back to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Click the “Add Address” icon on the right side of the window.
  • Click the “Save” button.

BELL SYMPATICOBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Right-click the email address.
  • Select Add To Address Book from the menu.
  • Verify the email address.
  • Click Save.

ENTOURAGEBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Right-click the email address.
  • Select Add To Address Book from the menu.
  • Verify the email address.
  • Click Save.

EARTHLINKBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • In the From field, right-click the email address.
  • Click “Add to Address Book”.
  • Click the “OK” button.

GMAILBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Click on the “More options” next to the date.
  • Click on “Add sender to Contacts list” in the options below the subject line.
  • Your email message will be automatically entered into your Gmail contacts list.

HOTMAIL/MSNBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Click the “Save Address(es)” at the top of the message header.
  • Click the “OK” button.
  • Copy and paste message@ubik-info.com into the box entitled "Type an address or domain".
  • Click Add.

MACMAILBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Go to “Message” in the top tool bar.
  • “Add Sender to Address Book” from the drop down menu.

OUTLOOK (2007)Back to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Go to the “Actions” options in the top tool bar.
  • Select “Junk E-mail” from the drop down menu.
  • Select the “Add Sender to Safe Senders List” option.

OUTLOOK EXPRESSBack to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • In the From field, right-click the email address.
  • Click the “Add to Address Book” link in the menu.
  • Click the “OK” button.

YAHOO!Back to top
Adding message@ubik-info.com to your address book:
  • Open your UBIK email message.
  • Click the “Add to Address Book” link on the far right.
  • Click the “Add Checked Contact” button.

OTHER PROVIDERSBack to top

If you use a Web mail system or email application not listed above, access that program's "Help" files, instruction manual, or customer support section to add us to your list of approved email senders. In most cases, adding message@ubik-info.com to your address book should be enough.